Cancellation & Refund Policy

At SmartLounge, we strive to deliver high-quality services with transparency and professionalism. This policy outlines the terms under which cancellations and refunds may be processed.

Cancellation

Cancellations are permitted under the following circumstances:

• Client-Initiated Cancellation: If the client explicitly requests to cancel the project, SmartLounge will honor the request and discontinue further work.
• Non-Payment: If the client refuses or fails to pay the agreed-upon amount within the stipulated timeframe, SmartLounge reserves the right to cancel the project.

Please note: Once a project is cancelled, all associated deliverables, timelines, and obligations are considered void unless otherwise agreed in writing.

Refund Eligibility

Refunds are issued only under the following condition:

• SmartLounge-Initiated Cancellation:If SmartLounge cancels the project due to internal reasons or unforeseen circumstances, a full or partial refund may be processed at our discretion.
• Refunds are not applicable for client-initiated cancellations or non-payment scenarios.

All cancellation and refund decisions are final and subject to review by SmartLounge’s management.

This policy is designed to ensure fairness, accountability, and clarity for both parties.

For any questions or concerns regarding this policy, please contact our support team at support@smartlounge.online.